Fast, secure & reliable delivery
At Ventora Footwear, we are committed to making your shopping experience simple and convenient. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays or delivery issues.
Orders are processed after successful payment confirmation. Orders are normally prepared for dispatch within 1–3 business days, excluding weekends and public holidays.
Once your order has been dispatched, it will be handed over to the applicable delivery partner. Estimated delivery time may vary depending on your delivery location and courier service.
Applicable shipping charges, if any, will be displayed during checkout before you confirm your order. Shipping charges may vary based on destination, order value, promotional offers, and delivery service.
After dispatch, tracking information may be shared through the contact details provided with your order. You can use the tracking information supplied by the delivery partner to follow the status of your shipment.
The courier may make multiple delivery attempts. Please ensure that the shipping address, phone number, and other delivery information supplied during checkout are accurate and complete.
If a shipment cannot be delivered because of an incorrect address, unavailable recipient, or other customer-related issue, additional delivery arrangements may be required.
Delivery times are estimates and may be affected by weather, natural events, transportation disruptions, courier delays, public holidays, incorrect address information, or other circumstances outside our control.
If your order appears significantly delayed or is reported as lost, please contact our support team with your order details so that we can coordinate with the delivery partner.
If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible. We may request photographs and order information to investigate the issue with the delivery partner.
Please verify your shipping address before placing an order. If you need to request an address change after placing an order, contact us immediately. Address changes cannot be guaranteed once an order has been processed or dispatched.
International shipping availability, delivery timelines, customs requirements, duties, taxes, and other applicable charges may vary by destination. Where international delivery is offered, the applicable information will be shown during the ordering or checkout process.
If you have questions about your shipment, delivery status, or shipping arrangements, please contact Ventora Footwear customer support with your order number and registered contact details.
Our support team is here to help with shipping, delivery, and order-related questions.
support@ventorafootwear.com