Simple, transparent & customer-friendly returns
At Ventora Footwear, we want you to be happy with your purchase. This Return Policy explains when an item may be returned, the condition required for a return, and how to request a return or replacement.
A return request may be accepted for eligible products when the item is unused, unworn, and returned in its original condition and packaging.
Please contact Ventora Footwear within the applicable return period shown on the product, order, or checkout information. Return requests submitted after the applicable period may not be accepted.
Returns may not be accepted for products that are:
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photographs, order information, and other details to verify the issue.
After verification, Ventora Footwear may provide an appropriate replacement, return, refund, or other resolution depending on the circumstances.
To request a return:
Return shipping arrangements and applicable charges may depend on the reason for the return. For an incorrect, damaged, or defective product verified by Ventora Footwear, the company may provide return instructions or an appropriate shipping solution.
Returned products may be inspected after receipt. A return or refund is processed only after the product and the return request have been reviewed and found to meet the applicable policy requirements.
Where a refund is approved, the applicable refund amount will be processed using the original payment method or another method communicated by Ventora Footwear. Processing time may vary depending on the payment provider or financial institution.
Where available, eligible products may be considered for size replacement, product exchange, or replacement of a verified damaged or incorrect item. Availability is subject to stock and the applicable return conditions.
For return, replacement, or refund assistance, please contact Ventora Footwear with your order number and registered contact details.
Our support team is available to assist with eligible returns, replacements, and refund requests.
support@ventorafootwear.com