Terms & Conditions

1 General Terms

By accessing this website, you confirm that you are at least 18 years of age or have parental/guardian consent to use our services. Ventora Footwear reserves the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice.

We strive to ensure all product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions or other content on this site are error-free. In the event of an error, we reserve the right to correct it and revise your order accordingly.

2 Orders & Payments

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.

• Prices are listed in USD unless otherwise stated and are subject to change without notice.
• Payment must be received in full before your order is processed and shipped.
• We accept major credit cards, PayPal, Apple Pay, and Google Pay.
• Orders may be subject to verification before processing to prevent fraud.

3 Shipping & Delivery

Ventora Footwear ships to over 40 countries worldwide. Delivery times vary based on destination and shipping method selected at checkout. Estimated delivery dates are provided as guidelines and are not guaranteed.

• Standard shipping: 5–7 business days (domestic)
• Express shipping: 2–3 business days (domestic)
• International shipping: 10–20 business days depending on customs

Once your order is shipped, you will receive a tracking number via email. Ventora is not responsible for delays caused by customs, weather, or carrier issues.

4 Returns & Exchanges

We want you to love your Ventora shoes. If you are not completely satisfied, you may return unworn items in their original packaging within 30 days of delivery for a full refund or exchange.

• Items must be unworn, undamaged, and in original packaging with all tags attached.
• Customized or personalized orders cannot be returned unless defective.
• Return shipping is free for domestic orders; international customers are responsible for return postage.
• Refunds are processed within 5–7 business days after we receive your return.

To initiate a return, please contact our support team at support@ventora.com with your order number.

5 Product Warranty

All Ventora footwear comes with a 1-Year Craftsmanship Guarantee against manufacturing defects in materials and workmanship. This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized repairs.

If you believe your product has a manufacturing defect, please contact us with photos and your order details. Approved warranty claims will be repaired or replaced at our discretion at no cost to you.

6 Intellectual Property

All content on this website — including text, images, logos, graphics, videos, and software — is the exclusive property of Ventora Footwear and is protected by international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content without prior written consent from Ventora Footwear. Unauthorized use may result in legal action.

7 User Conduct

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorized access to our systems or user accounts.
• Upload or transmit viruses, malware, or any harmful code.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Collect or harvest personal information of other users without consent.

8 Limitation of Liability

To the fullest extent permitted by law, Ventora Footwear shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or products.

Our total liability to you for any claim arising from these terms or your use of our services shall not exceed the amount you paid for the specific product giving rise to the claim.

9 Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described therein.

10 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in New York County.

11 Changes to These Terms

Ventora Footwear reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the revised terms.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please reach out to us:

• Email: legal@ventora.com
• Phone: 1-800-VENTORA (1-800-836-8672)
• Address: Ventora Footwear, 425 Madison Avenue, Suite 1800, New York, NY 10017